Frequently Asked Questions

Quick Answers

What Products do you offer?

We are always looking for new and unique products to add to our product selection, so it is best to check our website for an accurate update on what products we offer, prices, and product information. https://completeful.com/collections/all-products

How do I make changes or cancel a customer's order?

If a customer wants to cancel or make any changes to an order please send our support team an email at [e-mail] along with

1. Your stores .myshopify URL
2. Your customer's Name and Email on the order
3. The changes or cancellation request that needs to be made.

Please note if a few business days have passed and the order has already been produced or in production we may not be able to cancel or make changes to the order.

Changes in graphics will require you to cancel the current order then simply create a draft order on your store, select the correct graphic/product, select the customer, and mark the order as paid. This will place a new order on your store and allow us to receive the new order.

Where do I find design guides?

We provide full guides on how to create custom products on our app to ensure great quality and well-designed products. You can find these on our website here https://completeful.com/blogs/guides

How do I deal with things such as exchanges, product issues, and returns?

Size or product exchanges

Any order returns due to a customer ordering the wrong size or wrong product, are up to you as a business owner to deal with. We do not offer refunds or exchanges in those situations.

Products lost in transit

If tracking shows delivered there is not much we can do but recommend asking your customer to please call their local post office to check and see if it is there or possibly to check with the neighbors or family members to see if they picked it up by accident.

If tracking shows the order is delivered and your customer still denies they received the order, we leave it up to you if you want to create an order on your store and have a new one shipped, but we can't take responsibility and reship it.

If tracking shows no movement and has exceeded the delivery date, no problem we will make a new one and ship it out asap! In some cases, we may ask you to ask your customers to confirm their shipping address or provide a new one.

Product Issues

Any product issues that we make we will fix free of charge. We can either fix the issue and resend a replacement order or offer you a full refund. To fix product issues simply send our support team an email with the subject as “product issue” at [e-mail] along with

1. Your stores .myshopify.com URL
2. Your customer's Name and Email on the order
3. A picture of the product issue/wrong product sent
4. The details on what product needs to be reshipped/correct replacement order

Can I edit a product after I have added it to my store?

Yes, you can edit a product after you have added it to your store, just be sure not to delete the "completeful" tag on the product.