Return & Replacement Policy

Completeful Return & Replacement Policy

Last Updated: 2/10/2025

At Completeful, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and replacement policy below.

1. Eligibility for Returns & Replacements

• Items must be returned or reported for replacement within 30 days of delivery.
• The item must be unused, in its original packaging, and in the same condition as received.
• Certain products, such as personalized or custom-made items, are non-returnable.

2. Return Process

• To initiate a return, contact our customer support team at [e-mail] with your order details and reason for return.
• After approval, we will provide you with return instructions, including the return shipping address.
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• Once we receive and inspect the returned item, we will process a refund to your original payment method within 3-5 business days.

3. Replacement Process

• If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery.
• Provide clear photos of the item, packaging, and shipping label for verification.
• If approved, we will send a replacement at no additional cost.
• If the item is out of stock, we may offer a similar replacement or a full refund.

4. Non-Returnable Items

• Personalized or custom-made products (unless defective or incorrect).
• Items marked as "Final Sale" or "Non-Returnable."

5. Refunds

• Refunds are issued to the original payment method.
• Processing times vary depending on your payment provider.
• Shipping costs are non-refundable unless the return is due to our error.

6. Cancellations & Order Modifications

• Orders can only be canceled or modified within 24 hours of purchase.
• Once an order is processed, we cannot guarantee changes or cancellations.

7. Contact Us

For any questions regarding returns or replacements, please contact our support team at [e-mail] or visit our page completeful.com.

We value your business and are committed to providing a smooth shopping experience.

Completeful Team